Storage Aldborough Hatch Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Aldborough Hatch provides storage and related services, including services connected to the collection, removal, and delivery of goods. By placing a booking with us, using our facilities, or allowing your goods to be stored on our premises, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking or using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, business, or organisation requesting or using our services.

We, us, our means Storage Aldborough Hatch and any authorised employees or agents acting on our behalf.

Services means storage services and any related services offered by us from time to time, including but not limited to collection, loading, unloading, removal, and delivery of goods in our service area.

Goods means any items, belongings, or property of the Client that are handled, transported, or stored by us.

Agreement means the contract between the Client and Storage Aldborough Hatch incorporating these Terms and Conditions, any written quotation, and any booking confirmation.

2. Scope of Services

We provide storage facilities and associated services for Clients seeking secure storage and, where agreed, collection and removal of their goods. Our services may include transporting goods between the Client address and our storage facility, as well as moving items between addresses within our general service area.

The exact nature and scope of the services provided will be set out in our quotation or booking confirmation. We are not obliged to provide any service that is not expressly agreed in writing.

3. Booking Process

All bookings are subject to availability and acceptance by us. A booking is made when you request services, we provide a quotation, and you confirm acceptance of that quotation subject to these Terms and Conditions.

We may ask for additional information about the type and quantity of goods, the access at each property or collection point, and any special requirements. You are responsible for providing accurate and complete information. If the information you provide is incomplete or inaccurate, we reserve the right to adjust our quotation or charges, refuse or postpone the service, or treat the Agreement as cancelled by you.

A booking will not be confirmed until we issue a written or electronic confirmation. We may, at our discretion, require payment of a deposit or full payment in advance as a condition of confirming a booking.

Where our services include removal or transportation of goods, you must inform us in advance of any items that are unusually large, heavy, fragile, or valuable so that we can assess suitability and safety and adjust the quotation if necessary.

4. Quotations

Unless otherwise stated, our quotations are based on the information you provide and on normal access conditions. Quotations are typically valid for a limited period from the date of issue, after which we may revise or withdraw them.

Our quotation will usually specify the services included, such as storage charges, collection, removal, and delivery. Any services not listed in the quotation or booking confirmation will be treated as additional services and will be charged separately at our standard rates.

We reserve the right to adjust our charges to reflect any increase in costs beyond our reasonable control, such as regulatory changes, significant increases in fuel or operating costs, or additional work caused by circumstances not described by you at the time of booking.

5. Payments and Charges

You agree to pay all charges set out in our quotation, booking confirmation, or subsequent invoice. Storage charges are normally payable in advance for the agreed storage period, and removal or transport charges are normally payable on or before the date of service, unless otherwise agreed in writing.

We may require a deposit to secure your booking or to cover key cards, security devices, or potential damage. Any deposit arrangements will be explained to you before you complete your booking.

If payment is not received by the due date, we may refuse to provide or continue services, deny access to the storage unit or facility, and charge interest on overdue amounts at the rate permitted by law until payment is received in full.

You must keep your account up to date at all times. If storage charges remain unpaid, we may exercise a lien over the goods and may ultimately sell or dispose of them in accordance with applicable law in order to recover any outstanding amounts and reasonable costs.

6. Client Obligations

By entering into this Agreement, you agree to the following obligations.

You warrant that you are the owner of the goods or otherwise have full authority from the owner to enter into this Agreement and to arrange for the storage, removal, and transport of the goods.

You are responsible for packing and securing your goods in a manner suitable for storage and transportation, unless we have specifically agreed to provide packing services.

You must ensure that the goods do not include any items that are prohibited under these Terms and Conditions or under any applicable law or regulation.

You must comply with all rules and instructions we provide concerning access to our premises, health and safety, and conduct while on our site or dealing with our staff.

Where our services involve removal or delivery, you must ensure that we have adequate access to the property or premises, that parking is available where reasonably possible, and that any necessary consents or permits are obtained in advance.

7. Prohibited and Restricted Items

You must not store or arrange the removal of any items that are illegal, dangerous, or unsuitable for storage. Prohibited items include, but are not limited to, the following.

Explosives, firearms, weapons, ammunition, or similar items.

Flammable or combustible materials, including petrol, diesel, gas cylinders, and fireworks.

Chemicals, toxic substances, corrosives, and hazardous waste.

Perishable goods, live animals, plants, or any items that may rot, attract vermin, or cause contamination.

Cash, securities, or other high value items such as jewellery or works of art, unless specifically agreed in writing and adequately insured by you.

If we discover that prohibited items are being stored or transported, we may remove, dispose of, or otherwise deal with such items as we consider reasonably necessary and may charge you for any costs, losses, or liabilities arising from this, including any regulatory or environmental charges.

8. Waste Regulations and Environmental Compliance

You must comply with all relevant waste and environmental regulations when using our services. Our facilities and removal services are not intended for the disposal of domestic or commercial waste, and we are not a waste carrier unless this is expressly stated in writing and supported by appropriate licences.

You must not leave rubbish, discarded packaging, unwanted items, or other waste in the storage unit or on our premises, except where we have agreed in writing to provide a waste removal service for an additional charge.

If you fail to remove waste or leave our premises in a clean and tidy condition, we may arrange for cleaning, clearance, or disposal and charge you our reasonable costs, including any fees imposed by waste processing facilities or public authorities.

Where our removal services involve moving items that will be disposed of at a licensed facility, it is your responsibility to ensure that such items can legally be disposed of and do not include hazardous materials or items requiring special handling, unless we have agreed to provide that service and hold the required authorisations.

9. Access to Storage and Security

Access to our storage facilities is subject to our opening hours and any access procedures we specify. We may implement security measures such as access codes, locks, surveillance, and identity checks to protect the premises and the goods stored there.

You must keep any keys, codes, or access devices secure and must not share them without our consent. You are responsible for any access gained to your storage unit using your keys or codes, unless you have previously notified us in writing that such items have been lost or compromised.

We may temporarily restrict access to all or part of the facility for maintenance, security, or legal reasons. Where reasonably possible, we will give you advance notice of any planned restrictions.

10. Cancellations and Changes

You may cancel or amend a booking by giving us written or electronic notice. The amount of notice required and any charges payable will depend on the type of service and how close to the service date you cancel.

For removal or transport services, cancellations made with sufficient notice may not incur a charge, whereas cancellations made at short notice may incur a fee based on a percentage of the quoted price or a minimum call-out charge. These details will be notified to you at the time of booking or set out in our standard tariff.

For ongoing storage services, you may normally terminate the Agreement by giving us the period of notice stated in your storage agreement. Storage charges remain payable until the end of the notice period or until your goods are removed from the unit and the unit is returned to us in a clean and empty state, whichever is later.

We may cancel or suspend the Agreement if you breach these Terms and Conditions, fail to pay sums due, or if providing the services would be unlawful or unsafe. Where possible, we will give you reasonable notice, but we may take immediate action in urgent or serious cases.

11. Our Liability

We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section and in the rest of these Terms and Conditions.

We are not liable for any loss or damage to goods arising from inherent defects, poor packing by you or third parties, normal wear and tear, or events beyond our reasonable control such as fire, flood, extreme weather, or acts of third parties not under our direct control.

Our liability for loss of or damage to goods, where we are found to be at fault, will usually be limited to a reasonable amount based on the current market value of the goods subject to any specific limits set out in our quotation or Agreement. It is your responsibility to ensure that you have adequate insurance cover for your goods during storage and any removal or transport services, whether through your own policy or any optional cover offered by us.

We are not liable for any indirect or consequential loss, including loss of profit, business, or opportunity, even if we have been advised of the possibility of such loss.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

12. Indemnity

You agree to indemnify and hold us harmless from and against all claims, losses, damages, costs, and expenses arising from your breach of these Terms and Conditions, your negligence, or your failure to comply with laws and regulations relating to the goods, waste disposal, or use of our facilities.

13. Insurance

Unless expressly stated, our charges do not include insurance for your goods. You are strongly advised to obtain suitable insurance cover for your goods during storage and removal. Any insurance we may offer is subject to separate terms and conditions and does not form part of this Agreement unless specifically confirmed in writing.

14. Data Protection

We will collect and process personal data about you for the purposes of managing your booking, administering your account, and providing our services. We will handle such data in accordance with applicable data protection laws and our internal policies.

We may use your contact details to communicate with you regarding your bookings, payments, and our services. We will not sell your personal data to third parties. We may share data with service providers and authorities where required by law or where reasonably necessary to provide our services.

15. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should contact us as soon as possible so that we can try to resolve the issue. We ask that you provide full details of your concern, including relevant dates and any supporting information.

We will investigate your complaint and aim to respond within a reasonable time. If a dispute cannot be resolved informally, either party may pursue legal remedies or, where agreed, refer the matter to an appropriate alternative dispute resolution process.

16. Changes to These Terms

We may amend these Terms and Conditions from time to time. Any changes will normally apply to new bookings and new storage periods and will not retrospectively alter the terms of an existing Agreement, except where required by law. Updated terms may be made available at our premises or through our usual communication channels.

17. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between you and Storage Aldborough Hatch are governed by and shall be construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the services we provide.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire Agreement between you and Storage Aldborough Hatch in relation to the services. They replace and supersede any prior understandings, agreements, or representations, whether spoken or written, relating to the subject matter of the Agreement.

By making a booking or using our storage or removal-related services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.