Aldboroughhatch Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Aldboroughhatch Storage. By making a booking, paying for storage, or placing goods into a unit, the customer agrees to be bound by these terms. They are intended to create a clear and fair service agreement for both the customer and the storage provider. In this document, references to “we,” “us,” and “our” mean Aldboroughhatch Storage, and references to “you” and “your” mean the person or business using the storage service.

These terms apply to all self-storage and related services supplied under the Aldboroughhatch storage name. They should be read carefully before booking. By entering into a storage agreement, you confirm that you are legally able to do so and that any information you provide is true, complete, and up to date. If you are booking on behalf of a company, partnership, or other organisation, you confirm that you have authority to bind that entity to these terms.

We may update these terms from time to time to reflect operational changes, legal requirements, or service improvements. The version in force at the time of your booking will generally apply to that booking, unless a change is required by law or is reasonably necessary for safety, compliance, or service administration. Please ensure you review the current version before confirming your storage reservation.

1. Booking process

Bookings for Aldboroughhatch storage may be made through the channels we make available from time to time. A booking is only confirmed when we have accepted your request and, where required, received any initial payment or deposit. Availability is not guaranteed until confirmation is issued. We reserve the right to refuse any booking where we have reasonable grounds to do so, including where the intended use appears unsuitable, unlawful, unsafe, or inconsistent with these terms.

During the booking process, you may be asked to provide identification, contact details, billing details, and information about the goods to be stored. You must ensure all information is accurate and must promptly notify us if anything changes. We may require additional information to comply with security, insurance, anti-money-laundering, or waste-handling obligations. The storage unit allocated to you may be changed before your move-in date for operational reasons, provided the replacement is reasonably comparable.

2. Access and use of the storage unit

You are responsible for using the storage unit lawfully, safely, and in accordance with these terms. The unit must only be used to store permitted items and must not be used as living accommodation, for business trading from the premises, or for any purpose that creates a nuisance, hazard, or breach of law. You must keep the unit locked if access control is required, and you must not share access credentials, keys, or codes unless we have expressly agreed otherwise.

You must not store items that are illegal, stolen, counterfeit, explosive, flammable, toxic, corrosive, odorous, perishable, or otherwise dangerous. This includes, without limitation, firearms, ammunition, narcotics, radioactive material, asbestos, pressurised cylinders, and any waste that requires specialist removal unless we have specifically agreed in writing that such material may be stored and the relevant laws permit it. If we reasonably believe prohibited items are present, we may take any action permitted under these terms and applicable law, including inspection, refusal of access, removal, reporting to authorities, or termination of the agreement.

You are responsible for ensuring that all goods are properly packed, wrapped, and secured so they are suitable for storage. We are not responsible for deterioration caused by inadequate packing, inherent vice, mould, vermin, temperature changes, or the nature of the goods themselves. Self-storage is provided on the basis that the customer manages the condition, suitability, and legal status of their goods.

3. Payments and charges

You agree to pay all fees associated with your storage service, including storage rent, administration charges, deposits, late payment charges, lock replacement charges, cleaning charges, disposal costs, and any other fees notified to you in advance or reasonably incurred due to your actions or omissions. Charges are normally due in advance on the dates specified in your agreement or invoice. If payment fails, is reversed, or is not received on time, we may suspend access and apply late fees.

Unless stated otherwise, all prices are inclusive or exclusive of VAT according to the applicable invoice or quotation. We may review charges periodically and may vary prices by giving you notice in accordance with the agreement or with reasonable notice where no fixed-term rate applies. If your payment method is cancelled, expires, or becomes unusable, you must provide an alternative payment method immediately. Failure to keep payments up to date may result in the sale, removal, or disposal of goods after the necessary legal process has been followed.

Any deposit paid is held as security against damage, cleaning, unpaid charges, or breach of these terms. The deposit, if any, will normally be returned or applied after the end of the storage period once all sums due have been settled and the unit has been vacated in acceptable condition. Interest is not payable on deposits. You are not entitled to withhold payment or set off sums unless we agree in writing or such right cannot legally be excluded.

4. Cancellation, termination, and move-out

You may cancel a booking before the storage period starts by giving notice in accordance with the cancellation terms shown at the time of booking. Where a cooling-off period applies under consumer law, that legal right will be respected, subject to any permitted charges for services already supplied or express requests for immediate performance. If you cancel after the storage period has started, you may remain liable for charges up to the end of the applicable notice period and for any outstanding fees.

We may terminate the storage agreement immediately or on notice where you breach these terms, fail to pay, provide false information, store prohibited goods, interfere with other customers, create a safety risk, or act unlawfully. On termination, you must remove all goods, return any access items, and leave the unit clean and empty by the agreed end date. If goods are left behind after termination or expiry, we may deal with them in accordance with the agreement and applicable law, including charging removal and storage costs.

You are responsible for checking that all your property has been removed before surrendering the unit. We do not accept responsibility for items left in the unit after the end of the hire period unless we are legally required to do so. If we agree to assist with move-out or disposal, such assistance is provided without assuming responsibility for the contents unless expressly stated otherwise in writing.

5. Liability and insurance

We will take reasonable care to provide and maintain the storage premises in a reasonable condition, but we do not guarantee that the premises will be entirely free from risk, interruption, or defect. To the fullest extent permitted by law, we are not liable for loss or damage to goods unless caused directly by our negligence or wilful misconduct. We are not liable for indirect, consequential, or economic losses such as loss of profits, loss of business, loss of opportunity, or loss of reputation.

You remain responsible for insuring your goods for their full replacement value and for ensuring that the insurance cover is suitable for the risks involved in storage. Any insurance we offer, if available, may be subject to separate terms and conditions. The existence of such insurance, if any, does not reduce your responsibility to pack, store, and secure your goods properly. You should check that your cover includes the full range of risks relevant to your stored items.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. If we are found liable to you for any reason not excluded by law, our total liability will be limited to the amount that is reasonable and proportionate in the circumstances, or to the minimum amount permitted by law if that is lower.

6. Waste regulations and disposal

You must not use the storage unit to abandon waste or to dispose of items that should be handled through lawful waste collection routes. Any waste, rubbish, packaging, liquids, chemicals, electrical equipment, or other discarded material brought onto the premises remains your responsibility unless we have agreed in writing to accept it for removal. Where disposal is arranged by us, you agree to pay any associated charges, including transport, labour, recycling, specialist handling, or regulatory fees.

You must comply with all waste regulations, including requirements relating to controlled waste, hazardous materials, electrical items, batteries, and any item subject to special treatment or documentation. If you leave waste in a unit or common area, we may remove and dispose of it at your cost, and we may charge for any sorting, segregation, cleaning, or enforcement action required. We may also report unlawful dumping or improper waste storage to the relevant authority where appropriate.

If items stored by you become contaminated, leak, rot, attract pests, or otherwise create a health or environmental issue, you must promptly notify us and take immediate steps to remedy the situation. We may enter the unit, where reasonably necessary and permitted, to contain damage, prevent nuisance, or comply with law. Any costs we incur in managing waste, contamination, or environmental risk may be recovered from you.

7. Security, inspections, and our rights

We may use security measures such as gates, CCTV, alarms, access controls, locks, and regular site checks. These measures are provided to support general site security but do not create a guarantee of absolute protection. You must cooperate with reasonable security procedures and must not allow unauthorised persons access to the premises. If we suspect unauthorised entry, damage, prohibited storage, or other misuse, we may inspect the relevant unit where lawful and reasonable to do so.

We may move goods, open the unit in an emergency, or take protective action if we consider it reasonably necessary to prevent injury, damage, environmental harm, or breach of law. Where practicable, we will aim to notify you before doing so or soon afterwards. Any such action does not make us a bailee beyond the obligations imposed by law and these terms. You remain responsible for ensuring that your goods are suitable for storage and that your use of the unit complies with all legal requirements.

We may retain goods or restrict access where permitted by law for unpaid charges, breach of contract, or safety reasons. If goods are sold or disposed of following the lawful process, the proceeds may be applied first to outstanding sums, storage costs, enforcement expenses, and any administrative charges. Any balance remaining will be handled in accordance with the applicable legal requirements and available contact details supplied by you.

8. Customer responsibilities

You must keep your personal and billing information accurate and must update us if your address, email, phone number, or payment details change. Notices sent to your last known details will be treated as properly given unless we are informed otherwise. You are responsible for informing us of any special handling requirements relating to your goods, including fragile items, high-value items, or items with legal restrictions.

You must not cause damage to the premises, the unit, or another customer’s property. You are responsible for any loss, damage, contamination, or cleaning costs arising from your breach of these terms or from the conduct of anyone you allow onto the premises. If you use contractors, movers, or agents, they act on your behalf and you remain responsible for their actions while they are at the site.

We may suspend or end access where necessary for maintenance, safety, emergency response, or operational reasons. We will use reasonable efforts to minimise disruption, but temporary unavailability does not entitle you to compensation unless required by law or expressly stated in your agreement. Any failure by us to enforce a term on one occasion does not waive our right to enforce it later.

9. Complaints and legal matters

If you believe there has been an error in billing, access, handling, or any other aspect of the service, you should notify us as soon as reasonably possible so the matter can be reviewed. Prompt notification helps prevent further loss and allows us to investigate while relevant records remain available. Any complaint procedure provided separately should be followed where applicable.

These terms are intended to comply with applicable UK consumer, commercial, contract, safety, and waste legislation. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any invalid provision will be interpreted, so far as possible, in a way that preserves the original intention within the limits of the law.

These terms, together with any booking confirmation, quotation, or written amendment, form the entire agreement between you and us relating to the storage service. No person other than the parties to the agreement has any rights under it unless the law provides otherwise. If a document or online booking form sets out additional specific conditions, those conditions will apply alongside these Terms and Conditions unless they conflict, in which case the more specific or later-dated provision will take precedence to the extent permitted by law.

10. Governing law

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory legal rules require otherwise. By using the service, you agree that any legal proceedings will be conducted under this governing law clause.

By completing a booking with Aldboroughhatch Storage, you confirm that you have read, understood, and accepted these Terms and Conditions. Your continued use of the service after any update will be treated as acceptance of the revised terms to the extent permitted by law. If you do not agree to these terms, you should not proceed with the booking or place any goods into storage.